Zuora incident

Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21

Minor Resolved View vendor source →

Zuora experienced a minor incident on February 22, 2025 affecting Production Integrations and Sandbox Integrations, lasting 5d 8h. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2025, 07:22 PM UTC
Resolved
Feb 28, 2025, 04:03 AM UTC
Duration
5d 8h
Detected by Pingoru
Feb 22, 2025, 07:22 PM UTC

Affected components

Production IntegrationsSandbox Integrations

Update timeline

  1. identified Feb 22, 2025, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 26, 2025, 09:08 PM UTC

    Fix has been deployed in sandbox and we are monitoring the results.

  3. monitoring Feb 26, 2025, 11:23 PM UTC

    Fix has been deployed in production and we are monitoring the results.

  4. resolved Feb 28, 2025, 04:03 AM UTC

    This incident has been resolved.