Zuora incident

Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants.

Minor Resolved View vendor source →

Zuora experienced a minor incident on February 27, 2025 affecting Sandbox UI, lasting 4d 9h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 10:04 PM UTC
Resolved
Mar 04, 2025, 07:18 AM UTC
Duration
4d 9h
Detected by Pingoru
Feb 27, 2025, 10:04 PM UTC

Affected components

Sandbox UI

Update timeline

  1. investigating Feb 27, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. identified Feb 28, 2025, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 04, 2025, 07:18 AM UTC

    This incident has been resolved.