Zuora incident

Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9)

Minor Resolved View vendor source →

Zuora experienced a minor incident on March 11, 2025 affecting Production API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 01:02 PM UTC
Resolved
Mar 11, 2025, 02:25 PM UTC
Duration
1h 22m
Detected by Pingoru
Mar 11, 2025, 01:02 PM UTC

Affected components

Production API

Update timeline

  1. investigating Mar 11, 2025, 01:02 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2025, 01:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2025, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 02:25 PM UTC

    This incident has been resolved.