Zuora incident

Internal server error when opening Customer Accounts in the Zuora UI

Minor Resolved View vendor source →

Zuora experienced a minor incident on March 13, 2025 affecting Production UI and Production UI and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 04:43 PM UTC
Resolved
Mar 13, 2025, 10:24 PM UTC
Duration
5h 41m
Detected by Pingoru
Mar 13, 2025, 04:43 PM UTC

Affected components

Production UIProduction UIProduction UISandbox UISandbox UISandbox UI

Update timeline

  1. investigating Mar 13, 2025, 04:43 PM UTC

    We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants

  2. identified Mar 13, 2025, 05:18 PM UTC

    We have identified the issue and are working on the fix.

  3. identified Mar 13, 2025, 05:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 13, 2025, 09:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 13, 2025, 10:24 PM UTC

    This incident has been resolved.