ZoomInfo incident

Chorus Platform | Third-Party Vendor Outage impacting services

Critical Resolved View vendor source →

ZoomInfo experienced a critical incident on July 10, 2026 affecting Chorus, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 05:02 PM UTC
Resolved
Jul 10, 2026, 06:26 PM UTC
Duration
1h 24m
Detected by Pingoru
Jul 10, 2026, 05:02 PM UTC

Affected components

Chorus

Update timeline

  1. investigating Jul 10, 2026, 05:02 PM UTC

    We are currently experiencing issues with a third-party vendor that is impacting all Chorus services. During this time, we recommend that clients utilize native Zoom Recording if available. We are actively monitoring the situation with this vendor, as well as investigation options on our end to help mitigate, and will provide updates as we receive them.

  2. monitoring Jul 10, 2026, 06:01 PM UTC

    Chorus Services have been restored and our Engineering team will continue to monitor results. Our Engineering team will manually reprocess any calls that were stuck processing due to the third-party vendor outage.

  3. resolved Jul 10, 2026, 06:26 PM UTC

    The incident impacting Chorus services has been resolved. Our engineering team will continue reprocessing any calls stuck in processing.