ZoomInfo experienced a minor incident on July 9, 2026 affecting NeverBounce, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 08:46 PM UTC
Our Engineering team is currently aware of and investigating an issue impacting email verification on both the Neverbounce API and the standalone platform. During this time, users may experience latency or a higher rate of invalids when verifying emails. Thank you for your patience while we work to resolve this issue. We will provide updates as we have them.
- monitoring Jul 09, 2026, 09:40 PM UTC
Our engineering team has implemented a fix and is currently monitoring the results. We are also working to reprocess any pending jobs that may have been impacted by the latency.
- resolved Jul 09, 2026, 11:11 PM UTC
The issue causing increased latency for email verification has been resolved.