Zoom incident

Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America

Zoom experienced a notice incident on February 13, 2026 affecting Voice Agent, lasting 4m. The incident has been resolved; the full update timeline is below.

Started: Feb 13, 2026, 09:46 PM UTC
Resolved: Feb 13, 2026, 09:51 PM UTC
Duration: 4m
Detected by Pingoru: Feb 13, 2026, 09:46 PM UTC

Affected components

Voice Agent

Update timeline

monitoring Feb 13, 2026, 09:46 PM UTC

On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
resolved Feb 13, 2026, 09:51 PM UTC

This incident has been resolved.