Zoom incident
Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
Zoom experienced a notice incident on October 1, 2026 affecting Zoom Meetings and Zoom Contact Center and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 01, 2026, 04:08 PM UTC
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation that affected Incoming and Outgoing calls of Zoom Contact Center, Cloud Meeting Recordings and Events. This incident has been resolved and the affected services have been restored.
- monitoring Oct 01, 2026, 04:49 PM UTC
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
- resolved Oct 01, 2026, 05:53 PM UTC
This incident has been resolved.