Zoom incident
Service Degradation Affecting functionality in Zoom Canvas, Clips, Slides, Sheets, Paper, and Hub.
Zoom experienced a minor incident on July 21, 2026 affecting Zoom Clips and Zoom Canvas and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:25 PM UTC
We are currently investigating a service degradation with file upload functionality in Zoom Canvas, Clips and Hub. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Jul 21, 2026, 06:43 PM UTC
We have successfully identified the root cause affecting functionality in Zoom Canvas, Clips, Slides, Sheets, Paper, and Hub. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Jul 21, 2026, 06:47 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 21, 2026, 06:56 PM UTC
The service degradation affecting functionality in Zoom Canvas, Clips, Slides, Sheets, Paper, and Hub. has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Jul 21, 2026, 07:14 PM UTC
This incident has been resolved and the affected services have been restored.