Zoom incident

Service Degradation Affecting Zoom AI Expert Assist in US Region.

Notice Resolved View vendor source →

Zoom experienced a notice incident on July 20, 2026 affecting AI Expert Assist, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 04:35 PM UTC
Resolved
Jul 20, 2026, 04:55 PM UTC
Duration
19m
Detected by Pingoru
Jul 20, 2026, 04:35 PM UTC

Affected components

AI Expert Assist

Update timeline

  1. monitoring Jul 20, 2026, 04:35 PM UTC

    Between 07/20/2026 14:38 UTC and 16:01 UTC, a subset of users may have experienced issues affecting Zoom AI Expert Assist in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.

  2. resolved Jul 20, 2026, 04:55 PM UTC

    This incident has been resolved and the affected services have been restored.