Zoom incident
Service degradation affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Zoom experienced a minor incident on July 18, 2026 affecting Voice (Inbound/Outbound) and Provider Exchange, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2026, 08:03 AM UTC
We are currently investigating a service degradation that is affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Jul 18, 2026, 08:05 AM UTC
We are continuing to investigate this issue.
- identified Jul 18, 2026, 08:08 AM UTC
We have successfully identified the root cause affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Jul 18, 2026, 08:35 AM UTC
The issue affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Jul 18, 2026, 09:11 AM UTC
This incident has been resolved and the affected services have been restored.