Zoom incident

Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

Minor Resolved View vendor source →

Zoom experienced a minor incident on July 7, 2026 affecting Calling (Inbound/Outbound) and Voice (Inbound/Outbound), lasting 20h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 10:15 AM UTC
Resolved
Jul 08, 2026, 07:14 AM UTC
Duration
20h 58m
Detected by Pingoru
Jul 07, 2026, 10:15 AM UTC

Affected components

Calling (Inbound/Outbound)Voice (Inbound/Outbound)

Update timeline

  1. investigating Jul 07, 2026, 10:15 AM UTC

    We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. identified Jul 07, 2026, 10:53 AM UTC

    We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.

  3. identified Jul 07, 2026, 11:57 AM UTC

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  4. identified Jul 07, 2026, 01:57 PM UTC

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  5. identified Jul 07, 2026, 03:56 PM UTC

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  6. identified Jul 07, 2026, 06:06 PM UTC

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  7. identified Jul 07, 2026, 09:06 PM UTC

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  8. monitoring Jul 07, 2026, 09:44 PM UTC

    The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  9. resolved Jul 08, 2026, 07:14 AM UTC

    This incident has been resolved and the affected services have been restored.