Zoom incident

Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region

Minor Resolved View vendor source →

Zoom experienced a minor incident on May 22, 2026 affecting User Profiles and Presence, lasting 8h 43m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 07:31 PM UTC
Resolved
May 23, 2026, 04:15 AM UTC
Duration
8h 43m
Detected by Pingoru
May 22, 2026, 07:31 PM UTC

Affected components

User Profiles and Presence

Update timeline

  1. investigating May 22, 2026, 07:31 PM UTC

    We are currently investigating a service degradation with presence interoperability feature for a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. identified May 22, 2026, 07:34 PM UTC

    We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

  3. identified May 22, 2026, 10:06 PM UTC

    We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.

  4. identified May 23, 2026, 12:12 AM UTC

    We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.

  5. identified May 23, 2026, 02:12 AM UTC

    We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.

  6. monitoring May 23, 2026, 04:04 AM UTC

    The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  7. resolved May 23, 2026, 04:15 AM UTC

    This incident has been resolved and the affected services have been restored.