Zoom incident
Service Degradation Affecting Zoom Contact Center SMS in US Region
Zoom experienced a minor incident on May 21, 2026 affecting SMS/MMS (Inbound/Outbound), lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
SMS/MMS (Inbound/Outbound)
Update timeline
- monitoring May 21, 2026, 08:38 AM UTC
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved May 21, 2026, 08:49 AM UTC
This incident has been resolved and the affected services have been restored.