Zoom incident

Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.

Minor Ongoing View vendor source →

Zoom is currently experiencing a minor incident affecting SMS/MMS (Inbound/Outbound) and SMS/MMS (Inbound/Outbound), which began 2d ago. The vendor's full update timeline is below.

Started
May 19, 2026, 04:03 AM UTC
Resolved
Ongoing
Duration
● 1d 17h
Detected by Pingoru
May 19, 2026, 04:03 AM UTC

Affected components

SMS/MMS (Inbound/Outbound)SMS/MMS (Inbound/Outbound)

Update timeline

  1. investigating May 19, 2026, 03:56 AM UTC

    We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. identified May 19, 2026, 04:03 AM UTC

    We have successfully identified the root cause of an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  3. identified May 19, 2026, 06:03 AM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  4. identified May 19, 2026, 08:05 AM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  5. identified May 19, 2026, 12:07 PM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  6. identified May 20, 2026, 01:37 AM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  7. identified May 20, 2026, 05:31 AM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  8. identified May 20, 2026, 11:32 AM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  9. identified May 20, 2026, 05:33 PM UTC

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions. We will keep you informed with timely updates as progress is made. Thank you for your patience.