Zoom incident
Service Degradation Affecting Web Zoom Mail and Web Calendar Services.
Zoom experienced a minor incident on May 18, 2026 affecting Calendar and Mail, lasting 5d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 06:08 PM UTC
We are currently investigating a service degradation with Web Zoom Mail and Web Calendar Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating May 19, 2026, 12:39 AM UTC
The investigation into the service degradation with a subset of users in Web Mail and Calendar is ongoing. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified May 19, 2026, 02:54 AM UTC
We have successfully identified the root cause for the service degradation affecting Web Zoom Mail and Web Calendar Services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 19, 2026, 10:55 AM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 19, 2026, 07:04 PM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 20, 2026, 03:11 AM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 20, 2026, 11:38 AM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 20, 2026, 09:05 PM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 21, 2026, 04:59 AM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 21, 2026, 04:59 PM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified May 22, 2026, 05:42 AM UTC
Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring May 22, 2026, 06:09 AM UTC
The service degradation affecting Web Zoom Mail and Web Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- monitoring May 23, 2026, 07:10 AM UTC
The service degradation affecting Web Zoom Mail and Web Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved May 24, 2026, 12:08 AM UTC
This incident has been resolved and the affected services have been restored.