Zonos incident

Issues with Landed Cost

Minor Resolved View vendor source →

Zonos experienced a minor incident on February 22, 2026 affecting Landed Cost API and International Checkout and 1 more component, lasting 21h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2026, 06:25 PM UTC
Resolved
Feb 23, 2026, 04:22 PM UTC
Duration
21h 57m
Detected by Pingoru
Feb 22, 2026, 06:25 PM UTC

Affected components

Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)

Update timeline

  1. investigating Feb 22, 2026, 06:25 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 22, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 22, 2026, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 04:22 PM UTC

    This incident has been resolved.