Zonos incident

Issues with Landed Cost

Minor Resolved View vendor source →
Started
Feb 22, 2026, 06:25 PM UTC
Resolved
Feb 23, 2026, 04:22 PM UTC
Duration
21h 57m
Detected by Pingoru
Feb 22, 2026, 06:25 PM UTC

Affected components

Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)ClassifySalesforce Duty TaxShopify Checkout

Update timeline

  1. investigating Feb 22, 2026, 06:25 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 22, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 22, 2026, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 04:22 PM UTC

    This incident has been resolved.

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