Zonos Outage History

Zonos is up right now

Zonos had 20 outages in the last 2 years totaling 190h 56m of downtime — averaging 0.8 incidents per month.

There were 20 Zonos outages since August 5, 2024 totaling 190h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zonos.com

Major May 26, 2026

2026-05-26 Increased authentication error rates.

Detected by Pingoru
May 26, 2026, 09:27 PM UTC
Resolved
May 26, 2026, 10:31 PM UTC
Duration
1h 4m
Affected: Zonos Prepay (iOS)Zonos Prepay (Android)Zonos Prepay (Webapp)Dashboard
Timeline · 6 updates
  1. investigating May 26, 2026, 09:27 PM UTC

    An issue with an authentication provider is currently affecting some users.

  2. identified May 26, 2026, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 26, 2026, 09:54 PM UTC

    We are continuing to see increased error rates and are monitoring for a fix from our authentication provider.

  5. monitoring May 26, 2026, 09:59 PM UTC

    We are seen error rates decline and will continue monitoring.

  6. resolved May 26, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

Issues with Landed Cost

Detected by Pingoru
Feb 22, 2026, 06:25 PM UTC
Resolved
Feb 23, 2026, 04:22 PM UTC
Duration
21h 57m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)ClassifySalesforce Duty TaxShopify Checkout
Timeline · 5 updates
  1. investigating Feb 22, 2026, 06:25 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 22, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 22, 2026, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Issue with Zonos services

Detected by Pingoru
Feb 19, 2026, 09:32 PM UTC
Resolved
Feb 19, 2026, 10:24 PM UTC
Duration
51m
Affected: Landed Cost APIZonos Prepay (iOS)Zonos Prepay (Android)QuoterLanded Cost API (GraphQL)Zonos Prepay (Webapp)
Timeline · 4 updates
  1. investigating Feb 19, 2026, 09:58 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 09:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 09:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2026, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Issue with Dashboard

Detected by Pingoru
Feb 19, 2026, 04:29 PM UTC
Resolved
Feb 19, 2026, 06:57 PM UTC
Duration
2h 28m
Affected: Dashboard
Timeline · 7 updates
  1. investigating Feb 19, 2026, 04:29 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 19, 2026, 05:00 PM UTC

    We are continuing to see some issues and are continuing to monitor.

  5. monitoring Feb 19, 2026, 05:26 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Feb 19, 2026, 05:48 PM UTC

    The issue has been resolved and operations have returned to normal. We are actively monitoring to ensure continued stability.

  7. resolved Feb 19, 2026, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Backfill 2025-10-20 Issue with Dashboard

Detected by Pingoru
Oct 20, 2025, 08:01 AM UTC
Resolved
Oct 20, 2025, 08:52 AM UTC
Duration
51m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Oct 20, 2025, 09:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 09:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2025

2025-09-04 Issue with Zonos Dashboard

Detected by Pingoru
Sep 04, 2025, 07:59 PM UTC
Resolved
Sep 04, 2025, 08:17 PM UTC
Duration
18m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Sep 04, 2025, 07:59 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 04, 2025, 08:17 PM UTC

    Users logging in may have experienced a flashing screen. The change was rolled back and the issue has been resolved.

Read the full incident report →

Critical June 10, 2025

2025-06-10 Issue with BigCommerce Plugin

Detected by Pingoru
Jun 10, 2025, 02:42 PM UTC
Resolved
Jun 10, 2025, 04:00 PM UTC
Duration
1h 17m
Affected: BigCommerce Duty Tax
Timeline · 4 updates
  1. investigating Jun 10, 2025, 02:54 PM UTC

    An issue with an upstream infrastructure provider is impacting our BigCommerce Plugin

  2. identified Jun 10, 2025, 02:54 PM UTC

    The issue has been identified and we are continuing to monitor the impact.

  3. identified Jun 10, 2025, 02:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 10, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 12, 2024

2024-11-12 Issue with Exchange Rate

Detected by Pingoru
Nov 12, 2024, 08:27 PM UTC
Resolved
Nov 12, 2024, 10:20 PM UTC
Duration
1h 52m
Affected: Landed Cost APIInternational Checkout
Timeline · 5 updates
  1. investigating Nov 12, 2024, 08:51 PM UTC

    We are currently investigating elevated error rates.

  2. identified Nov 12, 2024, 09:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 12, 2024, 09:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 12, 2024, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 12, 2024, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2024

2024-09-30 Elevated error rates on landed cost

Detected by Pingoru
Sep 30, 2024, 10:44 PM UTC
Resolved
Oct 01, 2024, 12:21 AM UTC
Duration
1h 36m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxLanded Cost API (Legacy)BigCommerce Duty TaxQuoterMagento Duty TaxLanded Cost API (GraphQL)Salesforce Duty TaxShopify Checkout
Timeline · 6 updates

Read the full incident report →

Major August 30, 2024

2024-08-30 Issue with Shopify Duty Tax Plugin

Detected by Pingoru
Aug 30, 2024, 05:18 PM UTC
Resolved
Aug 30, 2024, 05:50 PM UTC
Duration
32m
Affected: Shopify Duty Tax
Timeline · 4 updates
  1. investigating Aug 30, 2024, 05:29 PM UTC

    We are currently investigating this issue.

  2. identified Aug 30, 2024, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2024, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2024, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2024

2024-08-07 Upstream provider issue affecting Zonos Dashboard

Detected by Pingoru
Aug 07, 2024, 07:22 PM UTC
Resolved
Aug 07, 2024, 08:42 PM UTC
Duration
1h 19m
Affected: International CheckoutDashboard
Timeline · 8 updates
  1. investigating Aug 07, 2024, 07:22 PM UTC

    We are currently investigating this issue.

  2. identified Aug 07, 2024, 07:24 PM UTC

    The issue has been identified as an outage with an upstream provider.

  3. monitoring Aug 07, 2024, 07:25 PM UTC

    The issue appears to be resolved but we are monitoring for further issues.

  4. monitoring Aug 07, 2024, 07:32 PM UTC

    There continue to be intermittent issues. The provider is investigating and we will continue to monitor.

  5. monitoring Aug 07, 2024, 07:41 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Aug 07, 2024, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Aug 07, 2024, 08:40 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Aug 07, 2024, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2024

2024-08-05 Investigating database issues

Detected by Pingoru
Aug 05, 2024, 08:31 PM UTC
Resolved
Aug 05, 2024, 10:46 PM UTC
Duration
2h 14m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxLanded Cost API (Legacy)BigCommerce Duty TaxQuoterMagento Duty TaxLanded Cost API (GraphQL)ClassifySalesforce Duty TaxShopify CheckoutDashboard
Timeline · 5 updates

Read the full incident report →