Zūm Rails experienced a notice incident on October 2, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 03, 2025, 12:14 AM UTC
We are experiencing a delay in processing EFT files with one of our banks today. We typically exchange files with banks three times a day: at 6 AM, 3 PM, and 7 PM. Specifically, we exchange one file for debit transactions and one file for credit transactions. Today, the three credit files (sent at 6 AM, 3 PM, and 7 PM) and the two debit files (pulled at 3 PM and 7 PM) will be delayed until October 3rd at 6 AM. The debit file from 6 AM today was processed normally. If you are with a bank that exchanges files at 3 AM, please note that there will be no impact for you. Our team has been working throughout the day to resolve this issue with the affected bank. We apologize for any inconvenience this may have caused.