Zivver incident

Performance Degradation Guest Portal

Resolved after 23 minutes, affecting Zivver Web Interface, on February 17, 2026.

resolved Feb 17, 2026, 08:56 AM UTC

The issue affecting guest users’ access to conversations has been resolved. Guest users can now access conversations normally via SMS verification, verification email, and access codes. We apologize for the inconvenience. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]

Started
Feb 17, 2026, 08:33 AM UTC
Resolved
Feb 17, 2026, 08:56 AM UTC
Duration
23m
Detected by Pingoru
Feb 17, 2026, 08:33 AM UTC

Affected components

Zivver Web Interface

Update timeline

  1. identified Feb 17, 2026, 08:33 AM UTC

    We are currently aware of an issue affecting guest users’ access to conversations. This issue may cause delays or prevent access when using SMS verification, verification emails, or access codes. Our teams are actively investigating the issue and working on a fix. If you have any questions in the meantime, please contact us at [email protected]

  2. resolved Feb 17, 2026, 08:56 AM UTC

    The issue affecting guest users’ access to conversations has been resolved. Guest users can now access conversations normally via SMS verification, verification email, and access codes. We apologize for the inconvenience. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]

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