Zettle experienced a critical incident on February 25, 2026 affecting UK and Sweden and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly
Update timeline
- investigating Feb 25, 2026, 01:08 PM UTC
Our merchants may experience issues when trying to process transaction refunds We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- resolved Feb 25, 2026, 03:19 PM UTC
This incident has been resolved as of 2PM CET. Thank you for your patience.