Zettle incident

Issue Processing Refunds

Critical Resolved View vendor source →
Started
Feb 25, 2026, 01:08 PM UTC
Resolved
Feb 25, 2026, 03:19 PM UTC
Duration
2h 11m
Detected by Pingoru
Feb 25, 2026, 01:08 PM UTC

Affected components

UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItalyMexico

Update timeline

  1. investigating Feb 25, 2026, 01:08 PM UTC

    Our merchants may experience issues when trying to process transaction refunds We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. resolved Feb 25, 2026, 03:19 PM UTC

    This incident has been resolved as of 2PM CET. Thank you for your patience.

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