Zero Hash incident

Delays Processing Settlements and Withdrawals

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on January 9, 2026 affecting TRADING and DEPOSIT & WITHDRAWAL, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 07:34 PM UTC
Resolved
Jan 10, 2026, 12:59 AM UTC
Duration
5h 24m
Detected by Pingoru
Jan 09, 2026, 07:34 PM UTC

Affected components

TRADINGDEPOSIT & WITHDRAWAL

Update timeline

  1. identified Jan 09, 2026, 07:34 PM UTC

    We are aware of a delay in processing settlements and withdrawals, and are actively working on resolving the situation. Transactions will be confirmed on-chain automatically following issue resolution.

  2. identified Jan 09, 2026, 10:14 PM UTC

    While we have implemented config changes and and have seen transactions settle and confirm, we are aware that there are still delays. Our team is still actively working on resolving this issue.

  3. resolved Jan 10, 2026, 12:59 AM UTC

    This incident has been resolved.