Zero Hash experienced a minor incident on January 27, 2026 affecting DEPOSIT & WITHDRAWAL, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 10:44 PM UTC
We are aware of a delay of processing Bitcoin (BTC) crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be sent on-chain automatically following issue resolution.
- investigating Jan 28, 2026, 12:38 AM UTC
We are still actively working with our MPC provider to resolve the delayed BTC withdrawals. Unfortunately, we do not have an ETA this moment, but will provide additional updates as soon as we can.
- monitoring Jan 28, 2026, 01:21 AM UTC
A fix has been implemented and we've seen delayed transactions processing as expected. We are monitoring the queue of delayed transactions and will confirm once all have been processed.
- resolved Jan 28, 2026, 02:40 AM UTC
All delayed withdrawals have been processed and incoming transactions are being processed as normal now. Issue is resolved. Thanks for your patience while we worked through this.