Zero Hash experienced a minor incident on March 7, 2026 affecting DEPOSIT & WITHDRAWAL and DEPOSIT & WITHDRAWAL, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
DEPOSIT & WITHDRAWALDEPOSIT & WITHDRAWAL
Update timeline
- identified Mar 07, 2026, 01:42 PM UTC
Our monitoring systems have flagged increased delays in processing crypto withdrawals. The delay is originating from our MPC provider, we are now working internally to fix this issue. We will keep you updated. Thank you for you patience.
- identified Mar 07, 2026, 03:46 PM UTC
Our MPC provider is now implementing a fix to the issue. Once fix is fully implemented, transactions will be confirmed on chain.
- monitoring Mar 07, 2026, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 07, 2026, 04:27 PM UTC
This incident has been resolved and all delayed withdrawals are now confirmed on chain. Thank you for your patience!