Zero Hash incident

Delays in processing Crypto Withdrawals

Minor Resolved View vendor source →
Started
Mar 07, 2026, 01:42 PM UTC
Resolved
Mar 07, 2026, 04:27 PM UTC
Duration
2h 44m
Detected by Pingoru
Mar 07, 2026, 01:42 PM UTC

Affected components

DEPOSIT & WITHDRAWALDEPOSIT & WITHDRAWAL

Update timeline

  1. identified Mar 07, 2026, 01:42 PM UTC

    Our monitoring systems have flagged increased delays in processing crypto withdrawals. The delay is originating from our MPC provider, we are now working internally to fix this issue. We will keep you updated. Thank you for you patience.

  2. identified Mar 07, 2026, 03:46 PM UTC

    Our MPC provider is now implementing a fix to the issue. Once fix is fully implemented, transactions will be confirmed on chain.

  3. monitoring Mar 07, 2026, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 07, 2026, 04:27 PM UTC

    This incident has been resolved and all delayed withdrawals are now confirmed on chain. Thank you for your patience!

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