Zero 7 experienced a minor incident on October 21, 2026 affecting Broadband, lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 21, 2026, 09:05 AM UTC
Status: Identified We're aware of a local issue in Bideford which has caused a number of broadbands to go down. The carrier is aiming to have this fixed by 11.43 this morning. We're really sorry for any inconvenience caused by this. We'll post updates here when we know more. Affected components Broadband (Partial outage)
- identified Oct 21, 2026, 12:08 PM UTC
Status: Identified This is still ongoing and the carrier is now hoping to have this resolved by 2pm today. Again, we're really sorry to anyone affected by this. Affected components Broadband (Partial outage)
- identified Oct 21, 2026, 01:14 PM UTC
Status: Identified The carrier has now told us that they're planning to fix this by 8pm this evening. We'll continue to keep an eye on things before that. We're sorry for the inconvenience this has caused today. Affected components Broadband (Partial outage)
- monitoring Oct 21, 2026, 01:37 PM UTC
Status: Monitoring We've been seeing connections coming back online and we're reaching out to affected to confirm. We'll post more updates here soon. Affected components Broadband (Partial outage)
- resolved Oct 21, 2026, 03:48 PM UTC
Status: Resolved It looks like everyone is back online now. Please get in touch with us if you're still having and problems. Again, we're really sorry for any inconvenience caused by this. Affected components Broadband (Operational)