Zero 7 experienced a minor incident on September 11, 2026 affecting CallSwitch One, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2026, 02:20 PM UTC
Status: Identified Our supplier is working on a fix for a problem which is causing some inbound and outbound calls to fail. We're really sorry for any inconvenience caused by this! We'll post updates here as soon as we receive them. Affected components CallSwitch One (Partial outage)
- monitoring Sep 11, 2026, 02:24 PM UTC
Status: Monitoring It seems like this has been fixed although this hasn't been confirmed by our supplier yet. We'll post an update when we know more. Affected components CallSwitch One (Partial outage)
- monitoring Sep 11, 2026, 02:41 PM UTC
Status: Monitoring Our supplier has confirmed that they've fixed this problem and it looks like everything is back to normal. We'll carry on monitoring this for the rest of the day. Once again, we're really sorry for the inconvenience caused by this brief outage this afternoon! Affected components CallSwitch One (Operational)
- resolved Sep 11, 2026, 05:28 PM UTC
Status: Resolved CallSwitch One calls have been stable since our latest update. Affected components CallSwitch One (Operational)