Zepto Payments AU Outage History

Zepto Payments AU is up right now

Zepto Payments AU had 6 outages in the last 2 years totaling 148h 43m of downtime — averaging 0.2 incidents per month.

There were 6 Zepto Payments AU outages since September 30, 2024 totaling 148h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zeptopayments.com

Major November 25, 2025

Incident Awareness Update from Zepto

Detected by Pingoru
Nov 25, 2025, 12:51 PM UTC
Resolved
Nov 25, 2025, 02:10 PM UTC
Duration
1h 18m
Affected: NPP Transactions [Outbound]NPP Transactions [Inbound]
Timeline · 3 updates
  1. investigating Nov 25, 2025, 12:51 PM UTC

    Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.

  2. monitoring Nov 25, 2025, 01:03 PM UTC

    Our upstream institution has implemented a fix on their end, NPP transactions are now being processed as normal. We will be monitoring from our end.

  3. resolved Nov 25, 2025, 02:10 PM UTC

    We have received confirmation from our upstream financial institution that this issue has been resolved, and all impacted services are now operating as expected.

Read the full incident report →

Minor November 18, 2025

[External] Service Notification from Zepto - Issues with Cloudflare

Detected by Pingoru
Nov 18, 2025, 12:23 PM UTC
Resolved
Nov 18, 2025, 10:26 PM UTC
Duration
10h 3m
Affected: Australia [API]
Timeline · 4 updates
  1. investigating Nov 18, 2025, 12:23 PM UTC

    Dear Customers, We are currently aware of degraded performance issues impacting Cloudflare( Security Infrastructure Provider). Merchants may receive a 500 response from our system. The team is monitoring the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

  2. monitoring Nov 18, 2025, 02:54 PM UTC

    Cloudflare (Security Infrastructure Provider) have confirmed a fix has been implemented to restore application services at 01:42 AEDT. Zepto will continuing to monitor for errors to ensure all services are back to normal. Once monitoring of the Cloudflare service restoration has been completed, a further update will be provided to confirm the incident has been moved to resolved status.

  3. identified Nov 18, 2025, 04:26 PM UTC

    We are aware that intermittent service issues from Cloudflare have recurred and are again impacting some merchant-facing functionality that relies on Cloudflare services. Our internal monitoring has detected fresh instability following the earlier resolution implemented by Cloudflare. The team is continuing to monitor the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

  4. resolved Nov 18, 2025, 10:26 PM UTC

    Dear Customers, Cloudflare has restored their application services and the issue is now resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

Read the full incident report →

Major September 26, 2025

[External] Degraded PayTo Agreement Performance Issues

Detected by Pingoru
Sep 26, 2025, 06:06 AM UTC
Resolved
Oct 01, 2025, 12:52 AM UTC
Duration
4d 18h
Affected: Agreements [PayTo]
Timeline · 2 updates
  1. investigating Sep 26, 2025, 06:06 AM UTC

    Dear Customers, We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application. This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations. Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion. We will provide further updates as additional information becomes available. If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at [email protected] or contact your Zepto Account Manager directly. We appreciate your understanding and cooperation.

  2. resolved Oct 01, 2025, 12:52 AM UTC

    The degraded NPP Participant’s mobile application issues affecting some customers’ ability to authorise and complete PayTo agreements has been resolved. Agreement authorisations are now proceeding as expected.

Read the full incident report →

Notice August 26, 2025

NPP Service Notification - Upstream Financial Institution Issue

Detected by Pingoru
Aug 26, 2025, 06:16 AM UTC
Resolved
Aug 22, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 26, 2025, 06:16 AM UTC

    Dear customer, Our upstream financial institution had issues processing transactions. Affected services: - Inbound/outbound payments - PayID registration/de-registrations Start Date/Time: Friday, 22nd August 2025 @ 05:17 End Date/Time: Friday, 22nd August 2025 @ 05:43 We apologise for the inconvenience this may have caused you.

Read the full incident report →

Minor August 25, 2025

Incident Awareness from Zepto

Detected by Pingoru
Aug 25, 2025, 03:33 AM UTC
Resolved
Aug 26, 2025, 01:08 AM UTC
Duration
21h 35m
Affected: Australia [System Components]NPP Transactions [Outbound]
Timeline · 4 updates
  1. identified Aug 25, 2025, 03:33 AM UTC

    Dear customers, We have noticed degraded performance with our upstream financial institution affecting some NPP payouts. We are investigating this issue with our provider as a priority and will provide further updates once available.

  2. monitoring Aug 25, 2025, 03:57 AM UTC

    Our upstream institution has implemented a fix on their end, NPP transactions should now be processed as normal. We will be monitoring the issue on our end.

  3. investigating Aug 25, 2025, 04:32 AM UTC

    We are seeing intermittent degraded performance affecting NPP payments. Our upstream financial institution is investigating the issue and will provide further updates once available.

  4. resolved Aug 26, 2025, 01:08 AM UTC

    This incident has now been resolved.

Read the full incident report →

Minor November 21, 2024

Incident Awareness Update from Zepto - PayID maintenance and Account registrations

Detected by Pingoru
Nov 21, 2024, 03:07 AM UTC
Resolved
Nov 21, 2024, 04:07 AM UTC
Duration
1h
Affected: Australia [API]Australia [System Components]PayID Services
Timeline · 2 updates
  1. investigating Nov 21, 2024, 03:07 AM UTC

    Dear Valued Zepto Customer, Our Financial Institution has detected technical difficulties, affecting PayID maintenance and account registrations. They are investigating this incident as a priority and will provide a further update within an hour.

  2. resolved Nov 21, 2024, 04:07 AM UTC

    This incident has been resolved.

Read the full incident report →