Zep Software incident

Elevated error rates

Critical Resolved View vendor source →

Zep Software experienced a critical incident on August 1, 2025 affecting API, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 06:52 PM UTC
Resolved
Aug 01, 2025, 07:57 PM UTC
Duration
1h 4m
Detected by Pingoru
Aug 01, 2025, 06:52 PM UTC

Affected components

API

Update timeline

  1. monitoring Aug 01, 2025, 06:52 PM UTC

    We have resolved the underlying issue, monitoring.

  2. monitoring Aug 01, 2025, 07:45 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 01, 2025, 07:57 PM UTC

    This incident has been resolved