Zenscrape incident

Freshservice Degraded Performance

Resolved after 35 minutes, affecting Dashboard and Tickets and 1 more, on September 16, 2020.

resolved Sep 16, 2020, 04:45 PM UTC

Our Engineering team has fixed the issues and has reported that the application should be running at normal without any problem and we are monitoring closely.

Started
Sep 16, 2020, 04:10 PM UTC
Resolved
Sep 16, 2020, 04:45 PM UTC
Duration
35m
Detected by Pingoru
Sep 16, 2020, 04:10 PM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating Sep 16, 2020, 04:10 PM UTC

    We are experiencing performance issues with our application. Our engineers are working on it with the highest priority. We will keep you posted as soon as it is fixed.

  2. resolved Sep 16, 2020, 04:45 PM UTC

    Our Engineering team has fixed the issues and has reported that the application should be running at normal without any problem and we are monitoring closely.

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