Zenscrape incident

Issue with Email in FreshService

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on October 19, 2026 affecting Outgoing email, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 01:45 PM UTC
Resolved
Oct 19, 2026, 02:50 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 19, 2026, 01:45 PM UTC

Affected components

Outgoing email

Update timeline

  1. investigating Oct 19, 2026, 01:45 PM UTC

    Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. resolved Oct 19, 2026, 02:50 PM UTC

    Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.