Zengenti Outage History

Started Oct 12, 2026, 12:14 PM UTC· resolved Oct 13, 2026, 09:27 AM UTC

1. investigating Oct 12, 2026, 12:14 PM UTC

   We are currently investigating a firewall issue in London that is causing intermittent connectivity to customer systems.

2. investigating Oct 12, 2026, 01:44 PM UTC

   We are continuing to investigate the cause of intermittent access issues affecting some customer systems. We’ll provide further updates as soon as more information is available.

3. monitoring Oct 12, 2026, 02:54 PM UTC

   The issue is under control and we will continue to monitor overnight.

4. resolved Oct 13, 2026, 09:27 AM UTC

   This incident has now been resolved. We are continuing to monitor the situation and will issue an incident report with further details within 48 hours.

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Started Sep 22, 2026, 11:05 AM UTC· resolved Sep 23, 2026, 08:53 AM UTC

1. investigating Sep 22, 2026, 11:05 AM UTC

   We are currently investigating degraded performance affecting customer websites

2. monitoring Sep 22, 2026, 11:56 AM UTC

   The incident is now resolved. We will continue monitoring the situation and will provide an incident report to affected clients within the next 48 hours.

3. resolved Sep 23, 2026, 08:53 AM UTC

   This incident has been resolved.

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Started Jul 07, 2026, 12:50 PM UTC· resolved Jul 07, 2026, 01:25 PM UTC

1. investigating Jul 07, 2026, 12:50 PM UTC

   We are currently investigating an issue with access to Insytful.

2. resolved Jul 07, 2026, 01:25 PM UTC

   This issue has now been resolved. We are continuing to investigate the root cause.

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Started May 27, 2026, 07:09 AM UTC· resolved May 27, 2026, 07:09 AM UTC

1. investigating May 27, 2026, 07:09 AM UTC

   We are currently investigating an issue with access to some customer development environments and Insytful.

2. resolved May 27, 2026, 08:12 AM UTC

   This incident has been resolved.

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Started Mar 12, 2026, 02:16 PM UTC· resolved Mar 12, 2026, 02:48 PM UTC

1. investigating Mar 12, 2026, 02:16 PM UTC

   We are currently investigating an issue affecting the availability of some customer websites..

2. resolved Mar 12, 2026, 02:48 PM UTC

   This issue has now been resolved. We will send an incident report to customers in the next few days..

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Started Feb 03, 2026, 02:55 PM UTC· resolved Feb 03, 2026, 03:13 PM UTC

1. investigating Feb 03, 2026, 02:55 PM UTC

   We are currently investigating an issue impacting some client services and our helpdesk..

2. resolved Feb 03, 2026, 03:13 PM UTC

   This incident has been resolved and we will issue an incident report to the affected clients in the next few days..

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Started Jan 21, 2026, 10:35 AM UTC· resolved Jan 21, 2026, 11:22 AM UTC

1. investigating Jan 21, 2026, 10:35 AM UTC

   We are investigating an issue where some client experiences issues logging into CMS environments using Entra/Azure AD.

2. resolved Jan 21, 2026, 11:22 AM UTC

   The issue was caused by a temporary connectivity problem, outside our control, within Microsoft Azure infrastructure that prevented Azure AD authentication traffic from reaching our CMS network. Resolution No changes or intervention were required on our side. Connectivity was restored, after which Azure AD authentication resumed normal operation. Preventative Actions We will continue to monitor Azure AD authentication traffic and login patterns. If similar issues occur in the future, we will investigate promptly and work with affected clients as required. .

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Started Nov 28, 2025, 10:21 AM UTC· resolved Nov 28, 2025, 11:37 AM UTC

1. investigating Nov 28, 2025, 10:21 AM UTC

   We’re aware that some users are experiencing connectivity issues when accessing Zengenti-hosted sites. Initial investigation indicates this is related to wider internet connectivity instability, not a problem with Zengenti’s hosting environment. We’re continuing to monitor closely and will update you as soon as we have confirmed details..

2. monitoring Nov 28, 2025, 10:35 AM UTC

   Monitoring systems are showing all systems are available once more. There appears to have been an issue with internet connectivity in the UK for a brief period which caused intermittent connectivity issues to some customer systems. We are continuing to monitor the situation and will take whatever action is necessary to ensure maximum reliability for all hosted systems..

3. resolved Nov 28, 2025, 11:37 AM UTC

   This incident has been resolved..

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Started Aug 29, 2025, 08:36 AM UTC· resolved Aug 29, 2025, 08:47 AM UTC

1. identified Aug 29, 2025, 08:36 AM UTC

   We are aware of an issue in our Manchester datacenter that is affecting some hypervisors connecting to storage systems. We have identified the issue, and are fixing it..

2. resolved Aug 29, 2025, 08:47 AM UTC

   This incident has been resolved..

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Started Aug 21, 2025, 08:55 AM UTC· resolved Aug 29, 2025, 08:34 AM UTC

1. identified Aug 21, 2025, 08:55 AM UTC

   We have reduced redundancy to power feeds at our datacenter in Ludlow. There isn't currently any impact to running systems. We have an electrical engineer on route to fix the issue..

2. identified Aug 21, 2025, 12:56 PM UTC

   Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved..

3. resolved Aug 29, 2025, 08:34 AM UTC

   This incident has been resolved..

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Started Jun 20, 2025, 12:54 PM UTC· resolved Jun 20, 2025, 02:07 PM UTC

1. investigating Jun 20, 2025, 12:54 PM UTC

   We are currently investigating an intermittent issue affecting access to customer environments..

2. investigating Jun 20, 2025, 01:46 PM UTC

   We are continuing to investigate the root cause of these issues, causing intermittent access to some customer environments..

3. resolved Jun 20, 2025, 02:07 PM UTC

   The intermittent issue has now been resolved, and we will continue investigating the root cause. We will issue an incident report as soon as possible..

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Started May 28, 2025, 04:00 PM UTC· resolved May 28, 2025, 04:03 PM UTC

1. investigating May 28, 2025, 04:00 PM UTC

   We are investigating an issue causing 503 errors across our infrastructure..

2. resolved May 28, 2025, 04:03 PM UTC

   This incident has been resolved..

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Started May 13, 2025, 12:25 PM UTC· resolved May 13, 2025, 12:41 PM UTC

1. investigating May 13, 2025, 12:25 PM UTC

   We are currently investigating an issue with access to some customer environments..

2. resolved May 13, 2025, 12:41 PM UTC

   The issue with the affected host has been resolved, and any impacted customer systems are back online..

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Started Apr 02, 2025, 07:51 PM UTC· resolved Apr 03, 2025, 02:06 PM UTC

1. identified Apr 02, 2025, 07:51 PM UTC

   We have identified an issue with a single storage device. This will only effect a couple of client systems partially, whilst maintenance work is performed to bring the reliance back to normal..

2. resolved Apr 03, 2025, 02:06 PM UTC

   This incident has been resolved..

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Started Mar 04, 2025, 03:29 PM UTC· resolved Mar 04, 2025, 04:04 PM UTC

1. investigating Mar 04, 2025, 03:29 PM UTC

   We are aware of an issue affecting some customers, that is causing downtime to sites. We are investigating..

2. monitoring Mar 04, 2025, 03:47 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Mar 04, 2025, 04:04 PM UTC

   This incident has been resolved. An incident report will follow..

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Started Jan 21, 2025, 02:20 PM UTC· resolved Jan 21, 2025, 02:57 PM UTC

1. investigating Jan 21, 2025, 02:20 PM UTC

   We are currently investigating an issue with our Manchester data centre. Traffic appears normal in our other data centres..

2. monitoring Jan 21, 2025, 02:38 PM UTC

   It looks like we have identified an issue. We are taking corrective action and investigating the cause..

3. resolved Jan 21, 2025, 02:57 PM UTC

   This incident has been resolved. A large spike of traffic caused failovers for some customers to DR environments, and will have caused some downtime for customers that don't have them. More information will follow in an incident report..

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Started Dec 02, 2024, 06:00 AM UTC· resolved Dec 03, 2024, 09:23 AM UTC

1. identified Dec 02, 2024, 06:00 AM UTC

   We are experiencing a DDoS attack across both London and Manchester datacenters. We have removed most of the traffic from our networks, and our continuing to monitor..

2. identified Dec 02, 2024, 08:57 AM UTC

   We believe we have identified affected customers and are working on active solutions to mitigate the attacks..

3. monitoring Dec 02, 2024, 10:28 AM UTC

   The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..

4. monitoring Dec 02, 2024, 11:30 AM UTC

   The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..

5. monitoring Dec 02, 2024, 12:34 PM UTC

   We are actively monitoring the situation. While there are ongoing issues related to the DDOS attack, our mitigation measures have stabilised the sites, and they are currently functioning as expected. We will provide further updates as needed..

6. resolved Dec 03, 2024, 09:23 AM UTC

   The DDoS attack affecting our services has ceased, with no further activity detected during overnight monitoring. All systems have remained stable and operational. We will continue to monitor for any potential recurrence but do not anticipate further disruptions. If you have any concerns or experience any issues, please reach out to our support team..

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