Zengenti Outage History

Zengenti had 17 outages in the last 2 years totaling 286h 43m of downtime, averaging 0.7 incidents per month.

There were 17 Zengenti outages since October 28, 2024 totaling 286h 43m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.zengenti.cloud

Minor October 12, 2026

Firewall issues in London and intermittent connectivity to customer systems

Detected by Pingoru: Oct 12, 2026, 12:14 PM UTC
Resolved: Oct 13, 2026, 09:27 AM UTC
Duration: 21h 13m

Affected: London data centreHelp desk

Timeline · 4 updates

investigating Oct 12, 2026, 12:14 PM UTC

We are currently investigating a firewall issue in London that is causing intermittent connectivity to customer systems.
investigating Oct 12, 2026, 01:44 PM UTC

We are continuing to investigate the cause of intermittent access issues affecting some customer systems. We’ll provide further updates as soon as more information is available.
monitoring Oct 12, 2026, 02:54 PM UTC

The issue is under control and we will continue to monitor overnight.
resolved Oct 13, 2026, 09:27 AM UTC

This incident has now been resolved. We are continuing to monitor the situation and will issue an incident report with further details within 48 hours.

Read the full incident report →

Notice September 22, 2026

Degraded performance

Detected by Pingoru: Sep 22, 2026, 11:05 AM UTC
Resolved: Sep 23, 2026, 08:53 AM UTC
Duration: 21h 47m

Affected: London data centreManchester data centreHelp desk

Timeline · 3 updates

investigating Sep 22, 2026, 11:05 AM UTC

We are currently investigating degraded performance affecting customer websites
monitoring Sep 22, 2026, 11:56 AM UTC

The incident is now resolved. We will continue monitoring the situation and will provide an incident report to affected clients within the next 48 hours.
resolved Sep 23, 2026, 08:53 AM UTC

This incident has been resolved.

Read the full incident report →

Minor July 7, 2026

Insytful

Detected by Pingoru: Jul 07, 2026, 12:50 PM UTC
Resolved: Jul 07, 2026, 01:25 PM UTC
Duration: 34m

Affected: Insytful

Timeline · 2 updates

investigating Jul 07, 2026, 12:50 PM UTC

We are currently investigating an issue with access to Insytful.
resolved Jul 07, 2026, 01:25 PM UTC

This issue has now been resolved. We are continuing to investigate the root cause.

Read the full incident report →

Minor May 27, 2026

Customer development environments & Insytful

Detected by Pingoru: May 27, 2026, 07:09 AM UTC
Resolved: May 27, 2026, 07:09 AM UTC
Duration: –

Affected: Development environmentsInsytfulBlocks

Timeline · 2 updates

investigating May 27, 2026, 07:09 AM UTC

We are currently investigating an issue with access to some customer development environments and Insytful.
resolved May 27, 2026, 08:12 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

We are currently investigating an issue affecting the availability of some customer websites.

Detected by Pingoru: Mar 12, 2026, 02:16 PM UTC
Resolved: Mar 12, 2026, 02:48 PM UTC
Duration: 32m

Timeline · 2 updates

investigating Mar 12, 2026, 02:16 PM UTC

We are currently investigating an issue affecting the availability of some customer websites..
resolved Mar 12, 2026, 02:48 PM UTC

This issue has now been resolved. We will send an incident report to customers in the next few days..

Read the full incident report →

Minor February 3, 2026

Performance issues

Detected by Pingoru: Feb 03, 2026, 02:55 PM UTC
Resolved: Feb 03, 2026, 03:13 PM UTC
Duration: 17m

Timeline · 2 updates

investigating Feb 03, 2026, 02:55 PM UTC

We are currently investigating an issue impacting some client services and our helpdesk..
resolved Feb 03, 2026, 03:13 PM UTC

This incident has been resolved and we will issue an incident report to the affected clients in the next few days..

Read the full incident report →

Minor January 21, 2026

Logging in via Azure AD

Detected by Pingoru: Jan 21, 2026, 10:35 AM UTC
Resolved: Jan 21, 2026, 11:22 AM UTC
Duration: 47m

Timeline · 2 updates

investigating Jan 21, 2026, 10:35 AM UTC

We are investigating an issue where some client experiences issues logging into CMS environments using Entra/Azure AD.
resolved Jan 21, 2026, 11:22 AM UTC

The issue was caused by a temporary connectivity problem, outside our control, within Microsoft Azure infrastructure that prevented Azure AD authentication traffic from reaching our CMS network. Resolution No changes or intervention were required on our side. Connectivity was restored, after which Azure AD authentication resumed normal operation. Preventative Actions We will continue to monitor Azure AD authentication traffic and login patterns. If similar issues occur in the future, we will investigate promptly and work with affected clients as required. .

Read the full incident report →

Minor November 28, 2025

Investigating connectivity Issues

Detected by Pingoru: Nov 28, 2025, 10:21 AM UTC
Resolved: Nov 28, 2025, 11:37 AM UTC
Duration: 1h 16m

Timeline · 3 updates

investigating Nov 28, 2025, 10:21 AM UTC

We’re aware that some users are experiencing connectivity issues when accessing Zengenti-hosted sites. Initial investigation indicates this is related to wider internet connectivity instability, not a problem with Zengenti’s hosting environment. We’re continuing to monitor closely and will update you as soon as we have confirmed details..
monitoring Nov 28, 2025, 10:35 AM UTC

Monitoring systems are showing all systems are available once more. There appears to have been an issue with internet connectivity in the UK for a brief period which caused intermittent connectivity issues to some customer systems. We are continuing to monitor the situation and will take whatever action is necessary to ensure maximum reliability for all hosted systems..
resolved Nov 28, 2025, 11:37 AM UTC

This incident has been resolved..

Read the full incident report →

Minor August 29, 2025

Hypervisor storage issue

Detected by Pingoru: Aug 29, 2025, 08:36 AM UTC
Resolved: Aug 29, 2025, 08:47 AM UTC
Duration: 11m

Timeline · 2 updates

identified Aug 29, 2025, 08:36 AM UTC

We are aware of an issue in our Manchester datacenter that is affecting some hypervisors connecting to storage systems. We have identified the issue, and are fixing it..
resolved Aug 29, 2025, 08:47 AM UTC

This incident has been resolved..

Read the full incident report →

Minor August 21, 2025

Reduced power feed redundancy

Detected by Pingoru: Aug 21, 2025, 08:55 AM UTC
Resolved: Aug 29, 2025, 08:34 AM UTC
Duration: 7d 23h

Timeline · 3 updates

identified Aug 21, 2025, 08:55 AM UTC

We have reduced redundancy to power feeds at our datacenter in Ludlow. There isn't currently any impact to running systems. We have an electrical engineer on route to fix the issue..
identified Aug 21, 2025, 12:56 PM UTC

Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved..
resolved Aug 29, 2025, 08:34 AM UTC

This incident has been resolved..

Read the full incident report →

Minor June 20, 2025

Intermittent access to customer environments

Detected by Pingoru: Jun 20, 2025, 12:54 PM UTC
Resolved: Jun 20, 2025, 02:07 PM UTC
Duration: 1h 13m

Timeline · 3 updates

investigating Jun 20, 2025, 12:54 PM UTC

We are currently investigating an intermittent issue affecting access to customer environments..
investigating Jun 20, 2025, 01:46 PM UTC

We are continuing to investigate the root cause of these issues, causing intermittent access to some customer environments..
resolved Jun 20, 2025, 02:07 PM UTC

The intermittent issue has now been resolved, and we will continue investigating the root cause. We will issue an incident report as soon as possible..

Read the full incident report →

Minor May 28, 2025

503 errors

Detected by Pingoru: May 28, 2025, 04:00 PM UTC
Resolved: May 28, 2025, 04:03 PM UTC
Duration: 2m

Timeline · 2 updates

investigating May 28, 2025, 04:00 PM UTC

We are investigating an issue causing 503 errors across our infrastructure..
resolved May 28, 2025, 04:03 PM UTC

This incident has been resolved..

Read the full incident report →

Minor May 13, 2025

Access to customer environments

Detected by Pingoru: May 13, 2025, 12:25 PM UTC
Resolved: May 13, 2025, 12:41 PM UTC
Duration: 15m

Timeline · 2 updates

investigating May 13, 2025, 12:25 PM UTC

We are currently investigating an issue with access to some customer environments..
resolved May 13, 2025, 12:41 PM UTC

The issue with the affected host has been resolved, and any impacted customer systems are back online..

Read the full incident report →

Minor April 2, 2025

Degraded Storage Performance

Detected by Pingoru: Apr 02, 2025, 07:51 PM UTC
Resolved: Apr 03, 2025, 02:06 PM UTC
Duration: 18h 15m

Timeline · 2 updates

identified Apr 02, 2025, 07:51 PM UTC

We have identified an issue with a single storage device. This will only effect a couple of client systems partially, whilst maintenance work is performed to bring the reliance back to normal..
resolved Apr 03, 2025, 02:06 PM UTC

This incident has been resolved..

Read the full incident report →

Minor March 4, 2025

Some sites are offline

Detected by Pingoru: Mar 04, 2025, 03:29 PM UTC
Resolved: Mar 04, 2025, 04:04 PM UTC
Duration: 34m

Timeline · 3 updates

investigating Mar 04, 2025, 03:29 PM UTC

We are aware of an issue affecting some customers, that is causing downtime to sites. We are investigating..
monitoring Mar 04, 2025, 03:47 PM UTC

We implemented a fix and are currently monitoring the result..
resolved Mar 04, 2025, 04:04 PM UTC

This incident has been resolved. An incident report will follow..

Read the full incident report →

Minor January 21, 2025

Manchester DC Network Connectivity

Detected by Pingoru: Jan 21, 2025, 02:20 PM UTC
Resolved: Jan 21, 2025, 02:57 PM UTC
Duration: 37m

Timeline · 3 updates

investigating Jan 21, 2025, 02:20 PM UTC

We are currently investigating an issue with our Manchester data centre. Traffic appears normal in our other data centres..
monitoring Jan 21, 2025, 02:38 PM UTC

It looks like we have identified an issue. We are taking corrective action and investigating the cause..
resolved Jan 21, 2025, 02:57 PM UTC

This incident has been resolved. A large spike of traffic caused failovers for some customers to DR environments, and will have caused some downtime for customers that don't have them. More information will follow in an incident report..

Read the full incident report →

Minor December 2, 2024

DDoS Attack

Detected by Pingoru: Dec 02, 2024, 06:00 AM UTC
Resolved: Dec 03, 2024, 09:23 AM UTC
Duration: 1d 3h

Timeline · 6 updates

identified Dec 02, 2024, 06:00 AM UTC

We are experiencing a DDoS attack across both London and Manchester datacenters. We have removed most of the traffic from our networks, and our continuing to monitor..
identified Dec 02, 2024, 08:57 AM UTC

We believe we have identified affected customers and are working on active solutions to mitigate the attacks..
monitoring Dec 02, 2024, 10:28 AM UTC

The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..
monitoring Dec 02, 2024, 11:30 AM UTC

The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..
monitoring Dec 02, 2024, 12:34 PM UTC

We are actively monitoring the situation. While there are ongoing issues related to the DDOS attack, our mitigation measures have stabilised the sites, and they are currently functioning as expected. We will provide further updates as needed..
resolved Dec 03, 2024, 09:23 AM UTC

The DDoS attack affecting our services has ceased, with no further activity detected during overnight monitoring. All systems have remained stable and operational. We will continue to monitor for any potential recurrence but do not anticipate further disruptions. If you have any concerns or experience any issues, please reach out to our support team..

Read the full incident report →