Zenduty incident

Investigating Potential Issue - Delayed Notifications(SMS/Voice/Email) and impact to Email Integration

Minor Resolved View vendor source →

Zenduty experienced a minor incident on October 20, 2025 affecting Alerts Ingestion, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:31 AM UTC
Resolved
Oct 20, 2025, 10:11 AM UTC
Duration
40m
Detected by Pingoru
Oct 20, 2025, 09:31 AM UTC

Affected components

Alerts Ingestion

Update timeline

  1. investigating Oct 20, 2025, 09:31 AM UTC

    We are currently experiencing issues with our Email integration, Voice, SMS and Email alerts. Our team is actively investigating the issue and working to restore full access as quickly as possible.

  2. investigating Oct 20, 2025, 09:52 AM UTC

    We are monitoring recovery of all the impacted functionalities. We appreciate your patience and will provide the next update in 30-minutes.

  3. monitoring Oct 20, 2025, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 10:11 AM UTC

    This issue is now resolved for all users and are seeing signs of complete recovery across Zenduty. Users will see success in triggering Incidents via the Email integration, along with recovery to their Email, SMS and Voice notifications. We apologize for any disruptions to your day.