Zendesk experienced a major incident on August 13, 2026 affecting Search and Ticketing and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 13, 2026, 04:07 PM UTC
We are receiving reports of an issue affecting pods 28 and 29 that is causing impact to multiple products, including Sell and Explore, returning errors. We are investigating and will provide further details shortly.
- resolved Aug 13, 2026, 04:21 PM UTC
We have confirmed an issue affecting multiple products on pods 28 and 29, including Explore, Sales, Sunshine Conversations, and Support/Support SDK. Our team is working to mitigate the impact and we will provide additional information when we have a substantive update to share.
- resolved Aug 13, 2026, 04:43 PM UTC
We are beginning to see recovery from the issue affecting multiple products on pods 28 and 29. We will monitor the situation to ensure full recovery across all products. Please let us know if you continue to experience any issues.
- resolved Aug 13, 2026, 05:01 PM UTC
Thank you for your patience while resolved the issue impacting multiple Zendesk products in pod 28 and 29. We have observed full recovery across all of the impacted products.