Zapmail incident
Microsoft mailboxes creation stuck in creating password
Zapmail experienced a major incident on May 15, 2025 affecting Integration with Microsoft, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2025, 02:07 PM UTC
Mailbox setup has been successfully completed. However, due to a current Microsoft service outage, Outlook activation is temporarily unavailable. You can monitor the status of this issue directly at Microsoft Service Status - https://admin.microsoft.com/servicestatus Please note that existing mailboxes continue to function as usual with no impact on ongoing email services. We appreciate your patience and cooperation as we await resolution from Microsoft. Thank you for your continued support.
- monitoring May 19, 2025, 05:37 AM UTC
We’re pleased to inform you that the Microsoft service outage affecting Outlook activation has now been resolved. Outlook activation is functioning normally once again. Our team is actively monitoring all existing mailbox orders to ensure smooth operation and successful provisioning. There is no further impact on email services, and everything continues to operate as expected. Thank you for your patience and cooperation during the service disruption. We appreciate your continued support.
- resolved May 20, 2025, 01:06 PM UTC
This incident has been resolved.