Zapmail incident

Degraded Performance – Microsoft Mailbox Creation Pipelines

Major Resolved View vendor source →

Zapmail experienced a major incident on May 1, 2026 affecting Integration with Microsoft, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 01:42 PM UTC
Resolved
May 04, 2026, 11:04 AM UTC
Duration
2d 21h
Detected by Pingoru
May 01, 2026, 01:42 PM UTC

Affected components

Integration with Microsoft

Update timeline

  1. investigating May 01, 2026, 01:42 PM UTC

    We are currently experiencing degraded performance affecting new mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made.

  2. investigating May 01, 2026, 01:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 01, 2026, 01:45 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 01, 2026, 01:45 PM UTC

    We are continuing to investigate this issue.

  5. identified May 04, 2026, 06:07 AM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved May 04, 2026, 11:04 AM UTC

    This incident has been resolved.