Zamzar Outage History

Zamzar is up right now

Zamzar had 6 outages in the last 2 years totaling 14h 43m of downtime — averaging 0.2 incidents per month.

There were 6 Zamzar outages since January 23, 2025 totaling 14h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://www.zamzarstatus.com

Major July 13, 2026

Website experiencing intermittent outages

Detected by Pingoru
Jul 13, 2026, 07:53 PM UTC
Resolved
Jul 13, 2026, 10:14 PM UTC
Duration
2h 21m
Affected: Website
Timeline · 4 updates
  1. investigating Jul 13, 2026, 07:53 PM UTC

    We are currently investigating an issue with intermittent outages. We will update here with any updates.

  2. investigating Jul 13, 2026, 09:18 PM UTC

    We are continuing to investigate an intermittent network issue. We are in touch with our hosting provider and will provide further updates as we get them.

  3. monitoring Jul 13, 2026, 10:04 PM UTC

    The fix has been identified and we are now monitoring.

  4. resolved Jul 13, 2026, 10:14 PM UTC

    We have had confirmation from our hosting company that the issue is now resolved and we haven't seen any recurrence of the issue.

Read the full incident report →

Minor July 3, 2026

Elevated queue times for API conversion jobs

Detected by Pingoru
Jul 03, 2026, 08:15 PM UTC
Resolved
Jul 03, 2026, 08:53 PM UTC
Duration
37m
Affected: Developer API
Timeline · 4 updates
  1. investigating Jul 03, 2026, 08:15 PM UTC

    We are observing elevated queue times for API conversion jobs for some customers. Our engineer team are currently investigating as soon as we have an update we will post here.

  2. identified Jul 03, 2026, 08:16 PM UTC

    The issue has been identified and we are working to resolve.

  3. monitoring Jul 03, 2026, 08:28 PM UTC

    Queue times are now coming down, we will update again here once the incident is resolved.

  4. resolved Jul 03, 2026, 08:53 PM UTC

    This incident is now resolved - queue times are back to normal.

Read the full incident report →

Critical October 20, 2025

API unavailable due to AWS service provider incident

Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 21, 2025, 03:24 PM UTC

    The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press. During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard. The issue was resolved 90 minutes after it started, with new conversions then possible. For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Read the full incident report →

Minor October 8, 2025

Delays completing some API jobs

Detected by Pingoru
Oct 08, 2025, 07:20 AM UTC
Resolved
Oct 08, 2025, 08:28 AM UTC
Duration
1h 7m
Affected: Developer API
Timeline · 4 updates
  1. investigating Oct 08, 2025, 06:54 AM UTC

    Our engineers are investigating an issue with our Developer API where there are delays when completing some API jobs. All jobs are being accepted ok, but some jobs are taking longer than usual to complete.

  2. identified Oct 08, 2025, 07:20 AM UTC

    Our team has identified the cause of this issue and have implemented a fix which should now result in minimal to no delays for any new jobs submitted to the API for conversion.

  3. monitoring Oct 08, 2025, 07:36 AM UTC

    Our team has implemented a fix for the conversion delays and API service has now returned to normal. We will continue to monitor for any further issues, but any new jobs submitted for conversion are not experiencing any delays.

  4. resolved Oct 08, 2025, 08:28 AM UTC

    No further issues have been detected, and the API is operating as normal - this incident has been resolved.

Read the full incident report →

Critical February 2, 2025

Zamzar website not currently processing conversions

Detected by Pingoru
Feb 02, 2025, 08:31 AM UTC
Resolved
Feb 02, 2025, 04:50 PM UTC
Duration
8h 19m
Affected: Website
Timeline · 4 updates
  1. investigating Feb 02, 2025, 08:31 AM UTC

    Our team are currently investigating an issue where we aren't processing conversions.

  2. investigating Feb 02, 2025, 09:07 AM UTC

    As a further update our team are still investigating the underlying issue.

  3. monitoring Feb 02, 2025, 10:16 AM UTC

    We have identified the issue and have rolled a fix for this.

  4. resolved Feb 02, 2025, 04:50 PM UTC

    This incident has been resolved - all conversions should now be possible again, thanks for your patience whilst we worked to resolve this.

Read the full incident report →

Minor January 23, 2025

Seeing some performance issues with www.zamzar.com

Detected by Pingoru
Jan 23, 2025, 10:56 AM UTC
Resolved
Jan 23, 2025, 01:12 PM UTC
Duration
2h 16m
Affected: Website
Timeline · 4 updates
  1. investigating Jan 23, 2025, 10:56 AM UTC

    We are seeing some performance issues with www.zamzar.com and our team are currently investigating. We will update here once we have further updates.

  2. identified Jan 23, 2025, 11:11 AM UTC

    We have identified the issue and a fix has been prepared. Further updates will be posted here.

  3. monitoring Jan 23, 2025, 11:37 AM UTC

    A fix has been implemented and we are now monitoring.

  4. resolved Jan 23, 2025, 01:12 PM UTC

    This incident has now been resolved.

Read the full incident report →