Zamzar experienced a minor incident on October 8, 2025 affecting Developer API, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2025, 06:54 AM UTC
Our engineers are investigating an issue with our Developer API where there are delays when completing some API jobs. All jobs are being accepted ok, but some jobs are taking longer than usual to complete.
- identified Oct 08, 2025, 07:20 AM UTC
Our team has identified the cause of this issue and have implemented a fix which should now result in minimal to no delays for any new jobs submitted to the API for conversion.
- monitoring Oct 08, 2025, 07:36 AM UTC
Our team has implemented a fix for the conversion delays and API service has now returned to normal. We will continue to monitor for any further issues, but any new jobs submitted for conversion are not experiencing any delays.
- resolved Oct 08, 2025, 08:28 AM UTC
No further issues have been detected, and the API is operating as normal - this incident has been resolved.