Zamzar incident

API unavailable due to AWS service provider incident

Critical Resolved View vendor source →

Zamzar experienced a critical incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 07:30 AM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC

Update timeline

  1. resolved Oct 21, 2025, 03:24 PM UTC

    The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press. During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard. The issue was resolved 90 minutes after it started, with new conversions then possible. For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A