Yousign experienced a minor incident on May 27, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2025, 09:08 AM UTC
Some clients may experience a delay in accessing Yousign V3 (https://yousign.app). Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].
- identified May 27, 2025, 09:18 AM UTC
We're currently experiencing delays in the processing of some eSignature requests. Signatures are still being properly recorded and no data has been lost. Please note that eSeal operations are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
- monitoring May 27, 2025, 09:42 AM UTC
Access to Yousign V3 (https://yousign.app) is now functioning normally for most users. We are continuing to monitor closely to ensure the service remains stable. Thank you for your understanding, and feel free to contact [email protected] if you experience any further issues.
- resolved May 27, 2025, 01:17 PM UTC
Everything is now back to normal.