Yousign incident

[Production] - V2 - V3 - APP + API - signature processing delays

Minor Resolved View vendor source →

Yousign experienced a minor incident on June 4, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 08:58 PM UTC
Resolved
Jun 04, 2025, 09:30 PM UTC
Duration
31m
Detected by Pingoru
Jun 04, 2025, 08:58 PM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. investigating Jun 04, 2025, 08:58 PM UTC

    Our V2 and V3 platforms are impacted by a general slowness. Signature processing is taking longer than expected. Our teams are mobilized to resolve this incident as quickly as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [[email protected]](mailto:[email protected]).

  2. identified Jun 04, 2025, 09:16 PM UTC

    The issue has been identified and only impact QES signature level

  3. monitoring Jun 04, 2025, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 09:30 PM UTC

    This incident has been resolved.