Yousign experienced a minor incident on June 17, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2025, 10:24 PM UTC
We're currently experiencing delays in the processing of some QES eSignature requests and potential errors on signature flow. Signatures are still being properly recorded and no data has been lost. Please note that eSeal operations and other level of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
- monitoring Jun 17, 2025, 10:33 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 17, 2025, 10:57 PM UTC
We have detected an new issue impacting AES and SES signature level.
- monitoring Jun 17, 2025, 11:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 11:11 PM UTC
This incident has been resolved.