YouScan Outage History
YouScan is up right nowPingoru has recorded 50 incidents for YouScan: 23 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 10 of 720 (1%) |
| May 2026 | 7 | 62 of 744 (8%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 1 | 13 of 508 (3%) |
Incidents, newest first
Major October 9, 2026 Delays in historical data collection 13h 18m Data ingestion
Started Oct 09, 2026, 01:54 PM UTC· resolved Oct 10, 2026, 03:13 AM UTC
- identified Oct 09, 2026, 01:54 PM UTC
We're experiencing an infrastructure issue with one of our storage systems, caused by a failure at our cloud provider. As a result, historical mention collection for new or updated topics may be delayed or fail to complete. Real-time mention collection is not affected. We're working with our cloud provider to restore full service and will post an update as soon as we know more.
- identified Oct 09, 2026, 09:10 PM UTC
Our cloud provider is still working to restore the affected storage, and we're closely following their progress. In the meantime, new mentions may appear in topics with a delay, alerts may arrive late, and some historical collections may restart before completing. No data is lost: all delayed mentions will appear automatically once the issue is resolved. We'll post an update as soon as we know more.
- monitoring Oct 10, 2026, 02:21 AM UTC
The issue on our cloud provider's side has been resolved, and our systems are back to normal. All delayed mentions have been processed and now appear in topics, alerts and historical collections are working as usual. We're monitoring to make sure everything stays stable.
- resolved Oct 10, 2026, 03:13 AM UTC
This incident has been resolved. All services are working normally, and all delayed mentions have been processed.
Notice September 29, 2026 Delays in data processing due to scheduled maintenance by our infrastructure provider 5h 47m YouScan, Data ingestion
Started Sep 29, 2026, 07:06 AM UTC· resolved Sep 29, 2026, 12:54 PM UTC
- identified Sep 29, 2026, 07:06 AM UTC
Our infrastructure provider is doing scheduled maintenance on its servers from 06:00 to 14:00 UTC today. During this time you may see: - delays in collecting new mentions - delays in collecting historical data - topic preview being unavailable when you create or edit a topic No data will be lost. Delayed mentions will be processed once the maintenance is over. We're monitoring the situation and will post an update when service is fully back.
- identified Sep 29, 2026, 07:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 08:01 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 08:18 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2026, 08:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 29, 2026, 11:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 29, 2026, 12:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 12:54 PM UTC
This incident has been resolved.
Notice September 25, 2026 Delays in new mentions processing 53m Data ingestion
Started Sep 25, 2026, 06:06 PM UTC· resolved Sep 25, 2026, 06:59 PM UTC
- investigating Sep 25, 2026, 06:06 PM UTC
Customers might experience up to 60 minutes of delay in regular data ingestion.
- identified Sep 25, 2026, 06:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 25, 2026, 06:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 06:59 PM UTC
This incident has been resolved.
Major May 22, 2026 History data not available 5h 32m YouScan
Started May 22, 2026, 08:58 AM UTC· resolved May 22, 2026, 02:30 PM UTC
- identified May 22, 2026, 08:58 AM UTC
Our data storage provider started maintenance that affected our history storage Users cannot temporarily create topics and may be facing issues with history collection
- identified May 22, 2026, 10:01 AM UTC
Users can create topics now Note that preview statistics may be inaccurate now
- monitoring May 22, 2026, 01:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 02:30 PM UTC
This incident has been resolved.
Critical May 19, 2026 Some of customer topics have incomplete data 1d 20h YouScan
Started May 19, 2026, 12:29 PM UTC· resolved May 21, 2026, 08:43 AM UTC
- investigating May 19, 2026, 12:29 PM UTC
We are currently investigating this issue.
- identified May 19, 2026, 12:52 PM UTC
We have identified the root cause, and are restoring the data right now
- identified May 19, 2026, 12:52 PM UTC
We are continuing to work on a fix for this issue.
- identified May 19, 2026, 01:01 PM UTC
YouScan is currently experiencing a platform incident. Our engineering team is actively investigating and working to restore full service as quickly as possible. We sincerely apologize for the disruption. We know how much you rely on YouScan, and we are fully focused on resolving this. Updates will follow as soon as we have more information. Thank you for your patience and understanding.
- monitoring May 19, 2026, 04:53 PM UTC
All missing topics are recovered. Any mentions that might be missing will be backfilled soon.
- monitoring May 19, 2026, 09:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2026, 11:06 AM UTC
Service restored. Data recovery in progress. **Summary** On May 19, during planned maintenance of our mentions storage cluster, an operational error caused a portion of recently indexed data to become temporarily unavailable, and the YouScan application was briefly impacted. We have restored service and are in the process of recovering the affected data. **What was affected** * **YouScan application** — briefly unavailable on May 19 (around 14:00–14:30 CEST). Fully restored. * **Topic creation** — was unavailable on May 19 between approximately 14:00 and 22:00 CEST. Fully restored. * **Mentions data** — mentions ingested between approximately 01:15 and 14:00 CEST on May 19 were affected. We have restored the bulk of this data from our most recent backup and are re-collecting the remainder directly from the internal intermediate storage. * **Markup applied manually or via API** — tagging, sub-category assignments, sentiment changes, etc. performed during the affected window were lost when data was rolled back to the backup. We are replaying these actions automatically from our internal transaction logs. **What we've done** * Restored the affected topics from the most recent snapshot. * Initiated re-collection of mentions for affected topics. * Started automated replay of markup actions performed during the affected window. **What to expect** We expect to fully recover the affected data. * Any missing mentions (ingested between 01:15 and 14:00 CEST) will continue to backfill over the next 24 hours. No action is required on your part — affected topics will fill in automatically. * Any changes made to mentions during the affected window will be applied automatically as well. We sincerely apologize for the disruption and thank you for your patience. — The YouScan Team
- resolved May 21, 2026, 08:43 AM UTC
The recovery work for the May 19 incident is now fully complete: - All affected topics have been fully restored - Mentions ingested during the affected window (01:15–14:00 CEST on May 19) have been backfilled into the impacted topics. - Manual and API markup changes from the affected period have been replayed and reapplied. Your topics, mentions, and markup should now reflect a complete and consistent state. If you notice anything still missing or inconsistent in your workspace, please contact support, and we'll investigate right away. We sincerely apologize for the disruption and thank you for your patience while we worked through the recovery.
Major May 19, 2026 next.youscan.com is currently down 12m YouScan, Data ingestion
Started May 19, 2026, 12:15 PM UTC· resolved May 19, 2026, 12:28 PM UTC
- investigating May 19, 2026, 12:15 PM UTC
We are currently experiencing Youscan website being down. team is working to identify the root cause and implement a solution.
- investigating May 19, 2026, 12:22 PM UTC
We are continuing to investigate this issue.
- identified May 19, 2026, 12:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 19, 2026, 12:28 PM UTC
This incident has been resolved.
Major May 19, 2026 Problems with Facebook data collection 41m Data ingestion
Started May 19, 2026, 06:39 AM UTC· resolved May 19, 2026, 07:20 AM UTC
- identified May 19, 2026, 06:39 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 19, 2026, 07:20 AM UTC
This incident has been resolved.
Major May 11, 2026 Delay in mentions processing 4h 20m Data ingestion
Started May 11, 2026, 07:24 PM UTC· resolved May 11, 2026, 11:45 PM UTC
- investigating May 11, 2026, 07:24 PM UTC
There is a delay in mentions coming to the topics. We're investigating the issue
- monitoring May 11, 2026, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 02:12 AM UTC
This incident has been resolved.
Minor April 29, 2026 Problems with history collection 13m YouScan
Started Apr 29, 2026, 04:20 AM UTC· resolved Apr 29, 2026, 04:33 AM UTC
- investigating Apr 29, 2026, 04:20 AM UTC
We are currently investigating this issue.
- identified Apr 29, 2026, 04:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 04:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 04:33 AM UTC
This incident has been resolved.
Minor April 27, 2026 Problems with history collection and topic preview 3h 36m YouScan
Started Apr 27, 2026, 11:34 AM UTC· resolved Apr 27, 2026, 03:10 PM UTC
- investigating Apr 27, 2026, 11:34 AM UTC
We are currently investigating this issue.
- identified Apr 27, 2026, 12:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 12:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 03:10 PM UTC
This incident has been resolved.
Major April 8, 2026 Delays in saving mentions into topics 3h 9m Data ingestion
Started Apr 08, 2026, 03:24 PM UTC· resolved Apr 08, 2026, 06:34 PM UTC
- investigating Apr 08, 2026, 03:24 PM UTC
We are currently investigating this issue.
- monitoring Apr 08, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 06:34 PM UTC
This incident has been resolved.
Minor March 26, 2026 Delays in mentions processing 3h 48m Data ingestion
Started Mar 26, 2026, 10:11 AM UTC· resolved Mar 26, 2026, 01:59 PM UTC
- investigating Mar 26, 2026, 10:11 AM UTC
We are currently investigating this issue.
- identified Mar 26, 2026, 10:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 26, 2026, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 01:59 PM UTC
This incident has been resolved.
Major February 10, 2026 Problems when creating topics 3h 22m YouScan
Started Feb 10, 2026, 03:44 PM UTC· resolved Feb 10, 2026, 07:07 PM UTC
- investigating Feb 10, 2026, 03:44 PM UTC
We are currently investigating this issue.
- investigating Feb 10, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- resolved Feb 10, 2026, 07:07 PM UTC
This incident has been resolved.
Minor January 16, 2026 Delays in mention processing into customer's topics since 7h 33m Data ingestion
Started Jan 16, 2026, 07:09 AM UTC· resolved Jan 16, 2026, 02:42 PM UTC
- investigating Jan 16, 2026, 07:09 AM UTC
We're seeing delays in mentions processing starting from 00:30 AM and currently investigating the cause
- monitoring Jan 16, 2026, 07:49 AM UTC
We've identified the issue and applied the fixes. All the data will be processed in a few hours
- resolved Jan 16, 2026, 02:42 PM UTC
This incident has been resolved.
Critical November 18, 2025 Global Network issues in our cloud provider 3h 13m YouScan
Started Nov 18, 2025, 11:54 AM UTC· resolved Nov 18, 2025, 03:08 PM UTC
- investigating Nov 18, 2025, 11:54 AM UTC
Our cloud provider (Cloudflare) is experiencing network issues: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are closely monitoring the situation and looking for a solution.
- monitoring Nov 18, 2025, 12:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:08 PM UTC
This incident has been resolved.
Minor September 22, 2025 Indexing slowdown 5h 4m Data ingestion
Started Sep 22, 2025, 01:40 PM UTC· resolved Sep 22, 2025, 06:44 PM UTC
- monitoring Sep 22, 2025, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 06:44 PM UTC
This incident has been resolved.
Major July 10, 2025 Services are unavailable 37m YouScan, Data ingestion
Started Jul 10, 2025, 09:38 AM UTC· resolved Jul 10, 2025, 10:16 AM UTC
- investigating Jul 10, 2025, 09:38 AM UTC
Some of our services are unavailable: - Machine learning services - Image Recognition service - AI assist services We are working on fixing it.
- identified Jul 10, 2025, 09:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2025, 10:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 10:16 AM UTC
This incident has been resolved.
Major March 12, 2025 Delay in saving data to the the topics 1h 51m Data ingestion
Started Mar 12, 2025, 07:44 AM UTC· resolved Mar 12, 2025, 09:35 AM UTC
- investigating Mar 12, 2025, 07:44 AM UTC
We are currently investigating this issue.
- monitoring Mar 12, 2025, 08:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2025, 09:35 AM UTC
This incident has been resolved.
Minor March 3, 2025 Problems with data saving 21m YouScan
Started Mar 03, 2025, 06:53 AM UTC· resolved Mar 03, 2025, 07:14 AM UTC
- investigating Mar 03, 2025, 06:53 AM UTC
We are currently investigating this issue.
- monitoring Mar 03, 2025, 06:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 07:14 AM UTC
This incident has been resolved.
Major February 24, 2025 Problems with data collection 3h 7m Data ingestion
Started Feb 24, 2025, 06:28 AM UTC· resolved Feb 24, 2025, 09:35 AM UTC
- investigating Feb 24, 2025, 06:28 AM UTC
We're experiencing issues processing collected mentions and saving them to customer topics.
- monitoring Feb 24, 2025, 06:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2025, 09:35 AM UTC
This incident has been resolved.
Major February 7, 2025 Problems with mentions collection 37m YouScan, Data ingestion
Started Feb 07, 2025, 07:25 AM UTC· resolved Feb 07, 2025, 08:02 AM UTC
- identified Feb 07, 2025, 07:25 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 07, 2025, 08:02 AM UTC
This incident has been resolved.
Major January 27, 2025 Recent history collection (since 13:00 27.01 UTC) is unavailable 6h 25m YouScan
Started Jan 27, 2025, 01:41 PM UTC· resolved Jan 27, 2025, 08:06 PM UTC
- investigating Jan 27, 2025, 01:41 PM UTC
We are currently investigating this issue.
- identified Jan 27, 2025, 03:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2025, 08:06 PM UTC
This incident has been resolved.
Major October 22, 2024 YouScan profiles data is unavailable 1h 9m YouScan, Data ingestion
Started Oct 22, 2024, 03:12 PM UTC· resolved Oct 22, 2024, 04:21 PM UTC
- investigating Oct 22, 2024, 03:12 PM UTC
We are currently investigating this issue.
- identified Oct 22, 2024, 03:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2024, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2024, 04:21 PM UTC
This incident has been resolved.