YouScan experienced a major incident on October 9, 2026 affecting Data ingestion, lasting 13h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2026, 01:54 PM UTC
We're experiencing an infrastructure issue with one of our storage systems, caused by a failure at our cloud provider. As a result, historical mention collection for new or updated topics may be delayed or fail to complete. Real-time mention collection is not affected. We're working with our cloud provider to restore full service and will post an update as soon as we know more.
- identified Oct 09, 2026, 09:10 PM UTC
Our cloud provider is still working to restore the affected storage, and we're closely following their progress. In the meantime, new mentions may appear in topics with a delay, alerts may arrive late, and some historical collections may restart before completing. No data is lost: all delayed mentions will appear automatically once the issue is resolved. We'll post an update as soon as we know more.
- monitoring Oct 10, 2026, 02:21 AM UTC
The issue on our cloud provider's side has been resolved, and our systems are back to normal. All delayed mentions have been processed and now appear in topics, alerts and historical collections are working as usual. We're monitoring to make sure everything stays stable.
- resolved Oct 10, 2026, 03:13 AM UTC
This incident has been resolved. All services are working normally, and all delayed mentions have been processed.