YouScan incident

Delays in data processing due to scheduled maintenance by our infrastructure provider

Notice Resolved View vendor source →

YouScan experienced a notice incident on September 29, 2026 affecting YouScan and Data ingestion, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 07:06 AM UTC
Resolved
Sep 29, 2026, 12:54 PM UTC
Duration
5h 47m
Detected by Pingoru
Sep 29, 2026, 07:06 AM UTC

Affected components

YouScanData ingestion

Update timeline

  1. identified Sep 29, 2026, 07:06 AM UTC

    Our infrastructure provider is doing scheduled maintenance on its servers from 06:00 to 14:00 UTC today. During this time you may see: - delays in collecting new mentions - delays in collecting historical data - topic preview being unavailable when you create or edit a topic No data will be lost. Delayed mentions will be processed once the maintenance is over. We're monitoring the situation and will post an update when service is fully back.

  2. identified Sep 29, 2026, 07:07 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 29, 2026, 08:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 29, 2026, 08:18 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 29, 2026, 08:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Sep 29, 2026, 11:02 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Sep 29, 2026, 12:53 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Sep 29, 2026, 12:54 PM UTC

    This incident has been resolved.