YouScan incident

Delays in mention processing into customer's topics since

Minor Resolved View vendor source →

YouScan experienced a minor incident on January 16, 2026 affecting Data ingestion, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 07:09 AM UTC
Resolved
Jan 16, 2026, 02:42 PM UTC
Duration
7h 33m
Detected by Pingoru
Jan 16, 2026, 07:09 AM UTC

Affected components

Data ingestion

Update timeline

  1. investigating Jan 16, 2026, 07:09 AM UTC

    We're seeing delays in mentions processing starting from 00:30 AM and currently investigating the cause

  2. monitoring Jan 16, 2026, 07:49 AM UTC

    We've identified the issue and applied the fixes. All the data will be processed in a few hours

  3. resolved Jan 16, 2026, 02:42 PM UTC

    This incident has been resolved.