YouScan incident

Services are unavailable

Major Resolved View vendor source →

YouScan experienced a major incident on July 10, 2025 affecting YouScan and Data ingestion, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 09:38 AM UTC
Resolved
Jul 10, 2025, 10:16 AM UTC
Duration
37m
Detected by Pingoru
Jul 10, 2025, 09:38 AM UTC

Affected components

YouScanData ingestion

Update timeline

  1. investigating Jul 10, 2025, 09:38 AM UTC

    Some of our services are unavailable: - Machine learning services - Image Recognition service - AI assist services We are working on fixing it.

  2. identified Jul 10, 2025, 09:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 10, 2025, 10:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 10, 2025, 10:16 AM UTC

    This incident has been resolved.