pingoru pingoru YourSix had 11 outages in the last 2 years totaling 39h 39m of downtime, averaging 0.5 incidents per month.
There were 11 YourSix outages since January 2, 2025 totaling 39h 39m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are investigating an issue with video exports that can't be downloaded. No other functionality of the main application is impacted.
This incident has been resolved and exports can now be downloaded again. No data was lost during this incident.
Mobile App Issues Following iOS 26.6 Update We are investigating an issue affecting some users of our mobile application after updating their Apple devices to iOS 26.6. An updated version of the application has been submitted to Apple for review. Once Apple completes its standard review process and approves the update, it will be made available through the App Store. We apologize for the inconvenience and will provide an additional update when the new version is available for download.
A fix has been approved by Apple and new version 26.7.29 will begin rolling out. If any urgent actions are needed, the web application has all feature/functionality that the iOS app has in the mean-time (including arm/disarm logic for alarm groups).
26.7.29 is live in the App Store for all users and error rates have corrected for iOS users
We have identified an issue affecting Canada Central and isolated to cloud video recordings. The teams are working on a fix now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Initial investigation shows a very small number of devices impacted for cloud recordings only isolated to Canadian Central region. Local recordings, live viewing, alarms and general platform operation remained fully operational in all regions, and cloud recordings in the United States do not appear to have been impacted.
YourSixOS is undergoing a maintenance activity that accidentally caused superfluous disconnect and connect notifications to be sent out. We expect this to stop within the hour.
This issue has been resolved, and systems are all back to normal.
Due to the ongoing incident at AWS we are still experiencing intermittent errors with cloud recordings.
We are continuing to investigate this issue.
Cloud recordings are back online. Incident will remain open until tomorrow. Post mortem will follow.
Cloud recordings have been working since October 21 22:00 UTC . During 14:00 UTC and 22:00 UTC on October 21 there was intermittent loss of video. Post mortem will follow.
Yesterday AWS had a major issue that affected DynamoDB which in return affected a lot of AWS internal services. This in return affected cloud recordings to YourSixOS. During 06:54 - 11:50 UTC all cloud recordings were delayed for playback. During 08:16 - 09:23 UTC no new cloud recordings were saved. During 14:00 - 22:00 UTC there was intermittent loss of cloud recordings.
YourSixOS is undergoing a partial outage caused by upstream outages in AWS, see https://health.aws.amazon.com/health/status. Playback of cloud recordings and searching/timeline of events logs are unavailable.
AWS have mitigated their underlying root cause. For YourSixOS, this means that all services except cloud recordings have fully recovered. The cloud recording index queue has been backed up and is now being depleted. We expect the queue to have been fully depleted within two hours. We will update this incident when the index queue has been depleted, and all recordings are available for playback.
All available cloud recordings have now been successfully indexed.
Event delivery was severely impacted beginning at 23:38 UTC on July 14 until queues were fully recovered at approximately 10:00 UTC on July 15. Event history has now synchronized without event loss.
As a result of temporary database issues, playback of cloud recordings were unavailable for 6 minutes, from 1:39PM to 1:45PM. No recordings were lost in this incident.
We have identified an issue in an upstream service that inhibits enrollment of new devices. We do not have an ETA on resolution. Follow this incident for updates. This does not impact existing devices. All evidence data (recordings and events) are being recorded as usual.
The incident has been resolved.
During 2 hours, YourSixOS suffered from a partial outage of video streaming and device management functionalities. This only had impact on a smaller subset of connected devices. No alarms, recordings or evidence data was lost.