Calendar connection issues

Update timeline

1. resolved Mar 26, 2026, 02:35 PM UTC

   # Service Disruption - 25 March 2026 On the afternoon of 25 March 2026, some customers experienced difficulty loading available time slots on their booking pages. During the most affected period (approximately 15:00-15:40 UTC), some bookings could not be completed. ## What happened Our system checks each host's connected calendar in real time to determine which time slots are available. A misconfiguration in how our servers managed these calendar checks meant that when a small number of checks took longer than usual to respond, it blocked other checks from starting. This created a backlog that spread across our servers. ## Impact Booking pages were slow to display available times, and some visitors were temporarily unable to complete bookings. The issue affected all customers, not just those with slow calendar connections. ## Resolution Our engineering team identified the cause and restored full service within approximately 45 minutes. We have since defined a plan to put in place a series changes to ensure that slow calendar responses cannot block other customers' availability checks. ## What we are doing to prevent this We have identified and corrected the misconfiguration that allowed this to happen, and are making further changes to ensure our servers can handle calendar delays without affecting other customers. We are also adding additional monitoring so that we can detect early warning signs and respond before customers are affected. We apologize for the disruption and any bookings that were missed as a result.