Yoti experienced a major incident on August 26, 2025 affecting Digital ID and Identity verification and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 12:53 PM UTC
We are experiencing issues with the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures services.
- investigating Aug 26, 2025, 12:57 PM UTC
We are experiencing issues with the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), services.
- investigating Aug 26, 2025, 01:12 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 26, 2025, 01:22 PM UTC
All our services have returned to normal. Our engineers will monitor the situation until we declare the incident resolved.
- investigating Aug 26, 2025, 01:56 PM UTC
We are experiencing issues with Age verification service.
- investigating Aug 26, 2025, 02:35 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 26, 2025, 02:51 PM UTC
We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.
- resolved Aug 26, 2025, 02:59 PM UTC
The Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV) services are fully operational. This incident has been resolved.
- postmortem Aug 26, 2025, 04:39 PM UTC
**Tuesday 26th August 2025 from 12:30 UTC - 13:30 UTC** We're writing to inform you about a service interruption that affected Yoti services today. This was caused by an unexpected internal network gateway issue in our primary data center. Our Network Operations Center \(NOC\) immediately escalated the issue to our infrastructure team, who quickly re-routed all traffic to our secondary data center and fully restored all services. We sincerely apologise for any inconvenience this outage caused you. We understand the importance of reliable service and are reviewing this incident to further improve the resilience of our network. We apologise again for any inconvenience this may have caused our customers.